Nortel Voice Mail System

Messaging 100/150 Basic Contact Center

Formerly known as: Norstar: Call Centers - Basic Call Center System for CallPilot 100 and 150

Overview

Messaging 100/150 Basic Contact Center for both the Messaging 100 and Messaging 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems.

This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.

Key Features:

• Contact Center is a key-coded option requiring no additional hardware.
• Keycode obtained separately from Messaging 100.
• Keycode packaged with Messaging 150.
• Fully functional informal Contact Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
• Intelligent Overflow rules for each Skillset.
• Real-time and historical reporting for accurate detailed reports.

Please contact me about the Nortel Messaging System

Overview

Messaging 150 delivers scalable advanced messaging to growing small and mid-sized businesses. Business sites with 32-300 users receive Voice Mail, Basic Call Center and two free seats of Desktop Messaging. Messaging 150 also supports advanced applications such as Digital Networking and Centralized Voice Mail ideal for small and mid-sized standalone and multi-site businesses.

Key Features:

• Web-based administration interface.
• Embedded applications activated with a simple key code.
• Advanced Features, such as Auto Attendant, Unified Messaging, AMIS, VPIM, Custom Call Routing (CCR), and Basic Call Center.
• Pay for additional mailboxes and applications as the business grows.
• Try-and-buy key codes allow the user to try advanced applications before buying them.

Please contact me about the Nortel Messaging System

RCTélécom est fier d'avoir appuyé  la cause du groupe L'itinéraire en leur offrant un système téléphonique complet incluant les postes et la messagerie vocale dans leur nouveau locaux de la rue Maisonneuve.